Committing to Excellence

Excellence is not a long-term aspiration. Excellence is the ultimate short-term strategy. Excellence is the next five minutes, or not.
Excellence is your next conversation. Or not.
Excellence is your next meeting. Or not.
Excellence is shutting up and listening, really listening. Or not.
Excellence is your next customer contact. Or not.
Excellence is saying ‘Thank you’ for something “small.” Or not.
Excellence is the next time you shoulder responsibility and apologize. Or not.
Excellence is pulling out all the stops at warp speed to respond to a screw up. Or not.
Excellence is the flowers you brought to work today. Or not.
Excellence is lending a hand to an outsider who’s fallen behind schedule. Or not.
Excellence is bothering to learn the way the folks in finance (or IS or HR) think. Or not.
Excellence is way over-preparing for a three-minute presentation. Or not.
Excellence is turning insignificant tasks into models of excellence. Or not.